Hi, Welcome
Common Queries
 

Questions And Answers

Q1 : Acceptable and Unacceptable discounts in invoice

  • Acceptable discounts
1.     Export discount
2.     Trade discount
3.     Quantity discount
4.     End of line discount
5.     Season discount
6.     Cash discount
7.     Discount letter of credit discount discount

  • Unacceptable discounts
1.     Special discount
2.     Ambiguous discount
3.     Related discount
4.     Discount reparation discount or compensate

  • When this type of discount referred to as “Discount” without defining the term.

Q2 : Are there any vacant jobs

To apply for a job you can send your CV to the following address:
maincust@dof.abudhabi.ae

When there is a vacant job opportunity and your job application is processed and approved, the HR department will contact you.

Q3 : Are there customs duties on personal belongings

- Passengers are allowed to carry personal luggage and gifts valued up to AED 3,000 or its corresponding value in foreign currency without having
to pay customs duties.
- In order to benefit from exemption mentioned above, the following requirements must be fulfilled:
1. Luggage and gifts must be of limited quantity and not in commercial ones.
2. Passenger should not be a frequent visitor to Customs Department who uses free duty items in a profitable business.
3. Upon arrival, passenger shall not have in possession more than 4 liters of alcoholic drinks or more than 24 bears.
4. Upon arrival, passenger shall not have in possession more than 400 cigarettes or a quantity of cigarettes with value of no more than AED 2000.
5. Passenger shall not have in possession a quantity of cigars with value of no more than AED 3000.
6. Passenger shall have in possession two kilograms of Tobacco or less.
7. Passenger shall have in possession Gifts and fragrances of AED 3000 or less.

Q4 : Can ordinary people undertake clearance procedures of goods

Yes, they can directly undertake clearance procedures at the Customs Department or can authorize one of the official clearance agencies.

Q5 : How to calculate storage fees at airport customs

After one free week, goods are charged 5 fills per one kilogram and this rate rises to 10 fills per kilogram as of the second week.

Q6 : Is it possible to pay deposit amount for goods of temporary entry

- Yes, this is possible for all merchandise that can be distinguished as well as goods that have a serial number.
- However, there is no temporary entry for auto spare parts, tires, batteries and other consumables.

Q7 : Is there a ban on the entry of Neswar to UAE

- No , this is pursuant to the letter issued by Ministry of Economy and Commerce no. 2/2/KT/AT/1448 dated 19/10/2003

Q8 : Is there a ban on the entry of air pistols and their ammunition to the country

- No, pursuant to the letter issued by Police Department of Abu Dhabi No. 2/54/726 dated 26/10/1999

Q9 : list of countries in agreement of facilitating and developing economic exchange

Country
Issuance authority
Authentication Authority
1. Hashemite Kingdom of Jordan
Amman Chamber of Industry & Union of Chambers of Commerce
Ministry of Industry and Commerce
2. The United Arab Emirates
Ministry of Commerce and Industry
Ministry of Commerce and Industry
3. Republic of Tunisia
Chamber of Commerce
Ministry of Finance- General Customs Administration
4. Kingdom of Saudi Arabia
Ministry of Commerce
Ministry of Commerce
5. Republic of Sudan
Sudan Chamber of Commerce
Ministry of Commerce and International Cooperation
6. Syrian Arab Republic
Chamber of Commerce, Industry and Agriculture
Ministry of Economy and Foreign Trade
7. Republic of Iraq
Federation of Iraqi Chambers of Commerce, Federation of Iraqi Industries
Ministry of Commerce
8. State of Palestine
Chamber of Commerce and Industry
Ministry of Economy and Commerce
9. State of Qatar
Chamber of Commerce and Industry
Ministry of Finance , Economy and Commerce
10. State of Kuwait
Export Control Section, International Relation Administration- Foreign Trade Affairs, Ministry of Commerce and Industry
Export Control Section, International Relation Administration- Foreign Trade Affairs, Ministry of Commerce and Industry
11. Republic of Lebanon
Chamber of Commerce, Industry and Agriculture
Ministry of Commerce or Ministry of Industry according to the type of commodity
12. People’s Republic of Libya
Chamber of Commerce, Industry and Agriculture
-------
13. Arab Republic of Egypt
The General Organization for Export and Import Control
The General Organization for Export and Import Control
14. kingdom of Morocco
Customs and Indirect Tax Administration
Customs and Indirect Tax Administration
 
15. Republic of Yemen
Chambers of Commerce and Industry
Ministry of Trade and Supplies

Q10 : Merchendise prohibited to enter free zone

Merchandise that is prohibited within the free zones and duty free includes:

  • Flammable merchandise, excluding fuels necessary for operations as permitted by the supervisory authorities of the area (Free Zone Authority) under the conditions prescribed by the competent authority.
  • Radioactive materials.
  • Weapons, ammunitions and explosives of whatever kind except by permit from the competent authorities.
  • Merchandise that violate the regulations concerning the protection of the commercial, industrial, and intellectual property rights and copyright protection.
  • All types of narcotics and derivatives thereof.
  • Merchandise originated in an economically boycotted country.
  • All goods that are prohibited to enter the country.(Each country prepares a list of these goods)

Q11 : Movement of goods among GCC countries

- Importer shall pay all customs duties due on goods at the first entry point of GCC countries (land, sea, or air entry point). Should the importer desire to move the
goods to another GCC country, the following procedures shall be followed :
1. Whole consignment
- Original customs declaration shall be attached showing the customs seals as agreed upon by GGC countries and shall contain all necessary details.
- The goods shall be transported to their final destination under the control of customs department by air, sea or land.
2. Partial consignments
- Copy of customs declaration that shows the whole consignment
- Statistical statement issued by one of GCC countries.
- Should the importer wish to keep the goods for a period of time before moving them to the final destination, he shall inform the customs department of this for
examination and distinction purposes.
- These provision shall apply to all goods that enter GCC countries after 1/1/2003

Q12 : Procedures for clearing goods at customs department

- Registration of all types of customs declarations
- Inspection and examination of goods.
- Assessment and calculation of customs value of goods
- Classification of goods
- Implementation of provisions in relation to prohibited and restricted goods
- Assessment , calculation and payment of customs fees and duties
- Release of goods.

Q13 : Procedures for importing means of transportation

Vehicles imported from GCC countries
- Invoice or certificate of origin
- If the vehicle is imported through any of the GCC States' ports after 1/1/2003 A.C, customs clearance form (CCF) can be obtained from the country of exportation
no later than 2 years from the date of duty due on it as per customs declaration.
- Customs declaration sealed with the clearance seal of the exporting country for transferring customs duties to the final destination.
- Export form issued by the traffic department in the exporting country.
- Valid residence in the UAE for importer, if he is not a citizen of any of the GCC States.
- It is recommended to get details of required documents in this regard from customs and traffic departments in the exporting country.
- If the vehicle is not in the name of the importer, it is required to submit a legal power of attorney issued not more than one year ago that gives the agent the right
to dispose of the vehicle and finalize payment of customs duty due on it.
- Registration certificate shall be issued by Customs department to the traffic department.
- Valid vehicle insurance.

Vehicles imported from other countries
- Invoice , certificate of origin
- Vehicle compliance to the UAE standards and specifications.
- Payment of due customs duty (5%) which includes vehicle, freight and insurance fees.
- Valid residence in the UAE for importer, if he is not a citizen of any of the GCC States.
- Valid residence in the UAE for importer, if he is not a citizen of any of the GCC States.
- Upon payment of due customs duty, a registration certificate shall be issued by customs department to the traffic department.
- If the vehicle is not in the name of the importer, it is required to submit a legal power of attorney issued not more than one year ago that gives the agent the right
to dispose of the vehicle and finalize payment of customs duty due on it
- Valid vehicle insurance.
- Importer is not entitled to import more than one vehicle per year unless he is a legally registered car dealer and importer.
- The car shall not imported after five years of the model year.

Q14 : Requirements for obtaining clearance license

  • Applicant has to submit a bank security letter with an amount of AED 50000 to General Customs Administration - Finance Department (Abu Dhabi), in order to open a new file to issue a new clearance license in addition to a copy of service agent’s passport , a copy of company owner’s passport ,copies of partners’ passports . The individual authorized of signature shall sign a declaration that he has received 3 CDs to open a file at Customs Administration and that he has been acquainted with the customs law.
  • Applicant shall pay an amount of AED 200 in fees to open a new file and Customs License Department shall submit an approval letter to Abu Dhabi Department of Planning and Economy to issue the applicant a trade license so that he can be engaged in customs clearance activity.
  • Upon issuance of clearance license by Abu Dhabi Department of Planning and Economy, company officers are issued clearance cards in accordance with customs clearance activity laws.

Q15 : Requirements of importing pet animals

- One should obtain import permit from the Ministry of Environment and Water
Requirements of obtaining import permit include:
1. Veterinarian Health Certificate issued by the exporting country.
2. Vaccination Certificate.
3. Age of pet (minimum 4 months old)
4. Permit fees(AED 200)

Q16 : Requirements of temporary car entry

  • Foreign cars (other than those registered in GCC countries) shall be issued temporary entry license as per the detailed procedure below :

1.     Six-month period for cars guaranteed by International Travel Log.
2.     Three-month period for cars not guaranteed by international travel log but renewable for a similar period of time should the car owner submit a bank
guarantee or cash deposit equivalent to the value of customs fees due on the car.

  • Foreign cars shall benefit from the provisions of temporary entry law should they fulfill the following requirements :

1.     The car must be registered in the country where its license was issued by virtue of a document as proof.
2.     The car must have a valid license and shall have no export plates.
3.     The car owner must present a valid insurance policy that covers the car during the temporary entry period.
4.     The car owner must present a recognized international pass card to guarantee customs duties and fees.

  • Foreign car owners shall benefit from the provisions of temporary entry law should they fulfill the following requirements:

1.     He must be the owner of the car or must have a duly attested power of attorney to drive the car issued in the country where the car was registered.
2.     He must have a valid residence permit in the registration country if he is not a citizen.
3.     He must hold a valid driving license.
4.     International travel log can be used according to the provision of this law provided that it is recognized by Customs Department and that it covers
the temporary entry period.

  • The following procedures are used shall the car enter the country by virtue of international pass card:

1.     Number and date of temporary entry license are recorded in the international travel log.
2.     The relevant page shall be removed from the international travel log upon entry or departure.
3.     The car owner must present a valid insurance policy that covers the car during the temporary entry period.
4.     The car owner must present a recognized international pass card to guarantee customs duties and fees.

  • Foreign students ( students not from GCC countries) who study at universities or academic institutes in the country are entitled to renew temporary entry period of their cars during study period provided that their cars are guaranteed by international pass card.
  • Temporary entry license must include all car and the license holder information. This information must include plate , chassis , and engine numbers as well as car type and color . Information on license holder must include his name, nationality and passport number.
  • Temporary entry status of a foreign car is terminated upon departure of the country or by a customs department or through placing it in the free zone area or through customs clearance by payment of all customs duties due on it upon approval of concerned customs authorities.

Q17 : What is Bill of Lading

- A bill of lading is a document issued by a carrier acknowledging that specified goods have been received on board as cargo for conveyance to a named place for
delivery to the consignee who is usually identified.
- It is considered to be an evidence of the content of contract concluded between the shipper and the carrier since the bill includes all the special provisions agreed
upon between the shipper and the carrier on the transport and delivery of the cargo to the intended destination.
- It is considered to be an ownership document of the cargo indicated herein since it is the party that issues the bill of lading on behalf of the owner and it can
accordingly endorse it to any other parties within certain condition, and can be used as a guarantee to get bank facilities.

Q18 : what is passenger cash declaration

- Bringing cash money into the country is not prohibited and this procedure in fact aims at collecting detailed information on passengers holding in possession
money cash when they enter the country.
- Travelers must submit a completed form to customs officials declaring the cash or travelers’ checks in their possession if valued over AED 100000 or
its equivalent in other foreign currencies.
- This rule applies to all travelers who are 18 years or above while cash in possession of whose under 19 are added up to the cash in possession of their parents.
- All financial and non-financial companies shall declare any cash or check regardless of its value even if transported to the country by shipping services.
- Failure to declare cash and checks to customs officials will make travelers subject to relevant criminal penalties.
- It is recommended that money be transferred to foreign countries either through banks or use of credit cards.

Q19 : What is the rate of customs duties

- It is five per cent of the value of goods plus CIF (Cost Freight Insurance).
- There is 50% Duty payable for alcohol while 100% for cigarettes.

Common from Borders

Abu Dhabi International Airport Customs Center (ADIACC)

An Integrated System of Distinguished Customs Operations

ADIACC plays a key role in enhancing the security, protection and economy within UAE as it steers the front lines of maintaining the state security and the safety of its citizens and residents through facing any external threats to the community

The Director of ADIACC, Mr. Sa'eed Sa'ed Al Qhatani, said that during the past years ADIACC has witnessed a lot of developments and achievements at all administrative, training and security levels in cooperation with various official authorities operating in Abu Dhabi International Airport .This progress has reached its various and effective departments under the supervision of the senior management of the Department of Finance represented by its Chairman H.E. Mr. Hamad Al Hurr Al Suwaidi, , and H.E. Mr. Sa'eed Ahmad Al Mhairi, Director of the General Directorate of Customs- Abu Dhabi . Moreover, he said that operations in ADIACC are carried out through a spirit of cooperation and perfect harmony among all the ADIAC departments with an aim to realize the mission of the General Directorate of Customs- Abu Dhabi .This harmony is represented by maintaining the homeland security, facilitating the flow of trade through distinct customs services, enhancing the national economy through collecting the customs revenues and enhancing the work values at Abu Dhabi Customs represented in integrity, professionalism, creativity, excellence, communication and partnership.
Click here for more details

 
Enter User Name : *
Enter Password : *
Enter Email ID : *
Select Gender : *
Enter Phone Number : *
Enter Fax Number : *
Enter Security Question :
Enter Security Answer : *
* Mandatory Fields